Terms of service
Terms of Service
Overview
This website is operated by Helen Loveday. Throughout the site, the terms “we”, “us” and “our” refer to Helen Loveday.
By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service, together with any policies referred to on this website, including our Privacy Policy and Returns Policy.
Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not use this website or purchase from us.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates to this page. Your continued use of the website following any changes means that you accept those changes.
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products to you.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or guardian to use this website.
You must not use our products or website for any unlawful purpose. You must not transmit viruses, harmful code or anything that may damage or interfere with the operation of the website.
A breach of these terms may result in your access to the website or services being terminated.
2. General Conditions
We reserve the right to refuse service where necessary, for example where we suspect fraud, misuse of the website, or a breach of these terms.
You agree not to copy, reproduce, duplicate, sell or exploit any part of the website, its content, or our products without written permission from us.
The headings in these terms are included for convenience only and do not affect the meaning of the terms.
3. Accuracy of Information
We do our best to make sure the information on this website is accurate, complete and up to date. However, we cannot guarantee that all information will always be free from errors.
Product descriptions, prices, availability and other information may be updated or changed from time to time.
4. Prices and Availability
Prices for our products are subject to change without notice.
We reserve the right to change, discontinue or limit the availability of any product at any time.
We may refuse or cancel an order if a product is unavailable, if there has been an error in pricing or product information, or if we suspect fraudulent or unauthorised activity.
If we need to cancel an order after payment has been taken, we will refund the amount paid.
5. Products
We make every effort to display our products as accurately as possible. However, colours may vary depending on your screen settings, device or lighting.
Many of our products are made from natural silk, and slight variations in appearance may occur. This is part of the nature of the fabric and does not affect the quality of the product.
Products are subject to return or exchange in accordance with our Returns Policy and your statutory rights.
6. Orders and Account Information
You agree to provide accurate and complete information when placing an order.
You are responsible for making sure your billing, delivery and contact details are correct. We are not responsible for delays or failed deliveries caused by incorrect information being provided at checkout.
We may contact you using the email address, phone number or delivery information provided when you place your order.
7. Returns and Refunds
Returns, refunds and exchanges are handled in accordance with our Returns Policy.
Nothing in these Terms of Service affects your statutory rights as a consumer.
8. Third Party Services and Links
Our website may include links to third party websites, tools or services. These are provided for convenience only.
We are not responsible for the content, accuracy, policies or practices of third party websites or services. You should review their terms and policies before using them.
We may use third party services to help operate our website, process payments, deliver orders, manage marketing, collect reviews, analyse website use and provide customer support.
9. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
10. User Comments, Reviews and Submissions
If you send us comments, reviews, feedback, photographs, ideas or other content, you agree that we may use this content for business purposes, including customer service, product development, marketing or website content, where appropriate.
We will not use your personal information in a way that is inconsistent with our Privacy Policy.
You agree that any content you submit will not be unlawful, abusive, defamatory, obscene, misleading, or infringe the rights of any third party.
11. Errors, Inaccuracies and Omissions
Occasionally there may be information on our website that contains errors, inaccuracies or omissions. These may relate to product descriptions, pricing, promotions, offers, delivery charges, transit times or availability.
We reserve the right to correct errors, update information or cancel orders where information on the website is inaccurate, including after an order has been submitted.
12. Prohibited Uses
You must not use the website or its content:
For any unlawful purpose
To infringe our intellectual property rights or the rights of others
To submit false or misleading information
To upload or transmit viruses or harmful code
To collect or track the personal information of others
To interfere with the security or operation of the website
To harass, abuse, threaten, defame or discriminate against others
To spam, phish, scrape or otherwise misuse the website
We reserve the right to terminate your access to the website if you breach these terms.
13. Intellectual Property
All content on this website, including text, images, designs, product names, artwork, branding, logos and photography, belongs to Helen Loveday or is used with permission.
You must not copy, reproduce, distribute, modify or use our content without written permission.
14. Limitation of Liability
We do not guarantee that the website will always be uninterrupted, secure or error free.
To the fullest extent permitted by law, we will not be liable for any indirect, incidental or consequential loss arising from your use of the website or purchase of our products.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any rights you have as a consumer under applicable law.
15. Indemnity
You agree to indemnify and hold Helen Loveday harmless from any claim, loss, damage or expense arising from your breach of these Terms of Service or your misuse of the website.
16. Severability
If any part of these Terms of Service is found to be unlawful, void or unenforceable, that part will be treated as separate from the rest of the terms. The remaining sections will continue to apply.
17. Termination
These Terms of Service remain in effect unless terminated by either you or us.
You may stop using the website at any time.
We may terminate or restrict your access to the website if we believe you have breached these terms.
18. Governing Law
These Terms of Service and any separate agreements whereby we provide products or services to you shall be governed by and construed in accordance with the laws of England and Wales.
19. Changes to These Terms
You can review the most current version of these Terms of Service on this page.
We reserve the right to update or change these terms from time to time. Any changes will be posted on this page.
20. Contact Information
Questions about these Terms of Service should be sent to us by email at:
